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Terms & Conditions

These Terms govern your relationship with the operator of pickering-casino through the platform pickering-ca.com. By accessing or using any part of this site as of November 6, 2025, you agree to be bound by these Terms, which are set by the operator in accordance with Ontario and Canadian law.

Definitions

  • Operator: The entity responsible for managing pickering-casino via pickering-ca.com, holding a valid gaming licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), with headquarters at 888 Durham Live Ave, Pickering, ON L1W 0C1, Canada and operated under the parent company Great Canadian Entertainment.
  • User/Player: Any individual who registers for, accesses, or uses services provided by pickering-casino on pickering-ca.com.
  • Bet: A monetary stake placed by a User on a game, event, or outcome within the platform.
  • Bonus: Promotional credits or offers provided by the Operator, subject to specific activation and wagering requirements.
  • Wager: The act of placing a bet using real or bonus funds within pickering-ca.com.
  • KYC (Know Your Customer): Verification procedures requiring Users to submit documentation to confirm identity, age, and residency.
  • Account: The registered profile created by a User for accessing services on pickering-ca.com.
  • AGCO: Alcohol and Gaming Commission of Ontario, the regulatory authority overseeing gaming activities in Ontario.

Account Registration

Eligibility & Registration Process

  • Age Requirement: Users must be at least 18 years old and reside in a jurisdiction where participation in online gaming is legal. Proof of age and residence must be provided during account verification.
  • Account Creation: To access services, Users must complete the online registration form at pickering-ca.com, provide accurate personal information, and create secure login credentials. An email verification step is required to activate the account.
  • KYC Obligations: Users must submit valid identification documents (e.g., government-issued ID, proof of address) upon request to satisfy AGCO-mandated KYC requirements. Failure to comply may result in account suspension.
  • Data Accuracy & Security: Users are responsible for ensuring all registration data is truthful and current. Passwords and account credentials must be kept confidential. Any unauthorized use must be reported to [email protected] immediately.

Regional Compliance Note: All registration and identity verification processes strictly follow AGCO and CA legal requirements, with data processed in accordance with the casino's Privacy Policy.

Betting & Gameplay Rules

Placing Bets & Types

  • Betting Procedure: Bets may be placed on eligible games listed on pickering-ca.com, subject to minimum and maximum bet limits as displayed within each game interface. Only registered Users with verified accounts may wager real or bonus funds.
  • Types of Bets: Users may participate in slots, table games, live dealer games, and other AGCO-approved casino activities. Each game may have unique rules and payout structures, which are accessible within the game rules section.
  • Bet Confirmation: Once a bet is accepted and confirmed by the system, it cannot be cancelled or modified unless due to a technical error or malfunction as determined by the Operator.

Conduct & Fair Play

  • User Conduct: Players must behave respectfully in live casino and chat areas. Harassment, abuse, offensive language, collusion, or any attempt at fraud or cheating is strictly prohibited and may result in account suspension or closure.
  • Fraud Prevention: The Operator employs monitoring systems to detect and prevent fraudulent activity. Any suspicious behavior may be reported to the AGCO and relevant authorities.

Regional Compliance Note: All gameplay and betting operations are conducted under AGCO oversight and comply with CA requirements for fairness, integrity, and responsible gambling.

Bonus Terms

Activation & Wagering Requirements

  • Bonus Activation: Bonuses may be subject to opt-in or code entry as described in each promotion on pickering-ca.com. Eligibility criteria, such as minimum deposit, may apply.
  • Wagering Obligations: Bonuses and winnings derived from them must be wagered a specified number of times (e.g., 30x bonus value) before withdrawal is permitted. Full details and requirements are outlined in the relevant promotion's terms.
  • Timeframes: Bonuses must be used and wagering completed within the period stated in the promotion (not exceeding 30 days from activation, unless otherwise specified for 2025).

Prohibited Actions & Game Restrictions

  • Game Exclusions: Certain games may be excluded from fulfilling wagering requirements. The list of excluded games is available within each promotional offer's terms.
  • Abuse/Misuse: Attempting to exploit bonus offers (e.g., using multiple accounts, prohibited betting patterns, or combining promotions contrary to stated terms) may result in bonus forfeiture and account sanction.
  • Non-Combining Policy: Unless expressly allowed, bonuses and promotions may not be combined. Only one active bonus per User/account is permitted at any time.

Regional Compliance Note: All promotions comply with AGCO and CA advertising and consumer protection regulations, ensuring transparent communication of bonus rules.

Payments & Withdrawals

Deposit & Withdrawal Methods

  • Payment Options: Users may deposit and withdraw funds using accepted methods displayed on pickering-ca.com, which may include credit/debit cards, e-wallets, and other AGCO-approved systems. Cryptocurrency transactions are subject to availability and compliance with CA regulations.
  • Limits & Fees: Minimum and maximum transaction limits apply, as detailed in the cashier section. The Operator does not charge fees for standard deposits or withdrawals; however, Users' financial institutions may impose charges.
  • Processing Times: Deposits are usually instant; withdrawals are processed within 1-3 business days after successful KYC verification. Delays may occur due to additional compliance checks.

Refunds & Bonus Funds

  • Refund Policy: Refunds of deposits or bets are not permitted unless due to technical malfunction or error attributable to the Operator, subject to AGCO review.
  • Bonus Withdrawal: Bonus funds and winnings are subject to the completion of all applicable wagering requirements before being eligible for withdrawal.

Regional Compliance Note: All payment processing procedures comply with CA anti-money laundering regulations and AGCO standards for player fund protection.

Limitation of Liability

  1. Operator's Responsibilities: The Operator ensures that all games and services on pickering-ca.com are fair, accurate, and function in accordance with AGCO guidelines. Reasonable steps are taken to maintain service availability and data security.
  2. Exclusions of Liability: The Operator is not liable for losses or damages resulting from technical failures, network interruptions, system errors, or service outages beyond its reasonable control. Users are responsible for ensuring their internet connection and device compatibility.
  3. Limitation of Compensation: In all cases, the Operator's maximum liability to any User for any loss, claim, or cause of action shall not exceed the amount of the bet or wager placed by the User relating to that claim.
  4. Third-Party Content: The Operator does not accept liability for third-party content, external links, or any user-generated material.

Regional Compliance Note: These limitation clauses are in line with CA consumer protection laws and AGCO requirements, ensuring fairness and transparency.

Intellectual Property Rights

  • Ownership Notice: All content, software, graphics, logos, and materials on pickering-ca.com are the exclusive property of the Operator or its licensors and are protected by Canadian and international copyright laws.
  • Restricted Use: Users are granted a limited, non-transferable license to access and use the site for personal, non-commercial purposes only.
  • Prohibition of Copying: Any copying, reproduction, modification, distribution, or republication of site content, in whole or in part, without express written permission from the Operator is strictly prohibited.

Privacy & Data Protection

All personal and transactional data collected by pickering-casino via pickering-ca.com is processed in accordance with the platform's Privacy Policy and applicable Canadian privacy legislation. By using the site, Users consent to the collection, use, and disclosure of information as described therein.

Changes to Terms

  • Notification Procedure: The Operator reserves the right to update or amend these Terms at any time. Users will be notified of material changes via email or a prominent banner on pickering-ca.com at least 7 days prior to the effective date.
  • User Consent: Continued use of the site following such notification constitutes acceptance of the revised Terms. If a User disagrees with any changes, they may discontinue use of the platform and request account closure.

Regional Compliance Note: Amendment and notification procedures are compliant with CA consumer rights and disclosure standards.

Termination & Suspension

  1. Account Closure by User: Users may request to close their account at any time by contacting [email protected] or using the online contact form. Upon closure, any remaining funds (subject to completion of verification and wagering requirements) will be returned to the User.
  2. Operator-Initiated Suspension/Closure: The Operator may suspend or terminate accounts for breaches of these Terms, fraudulent activity, failure to provide required KYC documentation, or if required by law or regulatory authorities. The User will be notified via the registered email address.
  3. Funds Handling: In the event of account closure, the Operator will process outstanding withdrawals in accordance with payment and bonus terms, subject to applicable verification.

Regional Compliance Note: All account termination procedures are consistent with AGCO regulations and CA consumer protection requirements.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.
  • Jurisdiction: Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, unless otherwise provided for by mandatory arbitration or AGCO dispute resolution mechanisms.
  • Dispute Resolution: Users are encouraged to contact [email protected] to resolve any issues. If unresolved, disputes may be escalated to the AGCO or submitted to a mutually agreed arbitration process as permitted by law.

Regional Compliance Note: This section incorporates Ontario's legal jurisdiction and AGCO-mandated dispute resolution pathways.

Contact Information

Effective Date: November 6, 2025

For any questions regarding these Terms, please contact our support team or refer to the Help section on pickering-ca.com.