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Privacy Policy

This Privacy Policy explains how pickering-casino, operating exclusively via pickering-ca.com, collects, uses, discloses, and protects your personal information when you use our website and related services. This policy applies to all players and website visitors accessing pickering-ca.com. Effective date: November 6, 2025.

Who We Are

OBSERVE: pickering-casino is operated by Great Canadian Entertainment, under the regulatory oversight of the Alcohol and Gaming Commission of Ontario (AGCO). The primary operational address for pickering-ca.com is:

EXPAND: While certain registration data (company number, tax ID) is not publicly specified, pickering-casino operates subject to all relevant Canadian and Ontario regulations, including AGCO licensing. All data protection queries are handled by our DPO through the contacts above.

What Personal Data We Collect

OBSERVE: In the course of operating pickering-ca.com, we collect various categories of personal and technical data to ensure legal compliance and service quality.

  • Personal Identification Data: Full name, date of birth, address, email, phone number, government-issued identification for KYC (Know Your Customer) compliance.
  • Account and Usage Data: Username, account activity, login/logout timestamps, betting and transaction history, communications with customer support.
  • Technical Data: IP address, device identifiers, browser type, operating system, log data, access times, and referring URLs.
  • Payment Data: Credit/debit card numbers (masked), bank account details, payment transaction records, withdrawal and deposit information (processed via secure payment partners).
  • Behavioral Data: Game preferences, bet amounts, clickstream data, time spent on site, responsible gambling tool usage.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, web beacons, and similar tracking mechanisms (see 'Cookies & Tracking Technologies' below).

EXPAND: Collection of certain data is mandatory for regulatory and anti-fraud purposes. Optional data, such as marketing preferences or survey responses, is collected with your explicit consent.

Legal Basis for Processing

OBSERVE: Data processing at pickering-ca.com is grounded on the following legal bases under Canadian federal (PIPEDA), Ontario law, and applicable industry standards:

  • User Consent: We rely on your explicit consent for data collected for marketing and optional services. Consent can be withdrawn at any time via account settings or by contacting the DPO.
  • Contract Fulfillment: Processing is necessary to provide, maintain, and support your account, facilitate gambling transactions, and deliver requested services.
  • Legitimate Interests: We process information for security, fraud prevention, analytics, service improvement, and customer support, balancing our interests with your rights and freedoms.
  • Compliance with Legal Obligations: We process and retain data as required by law, including AML (Anti-Money Laundering) and KYC obligations, tax reporting, and regulatory audits by AGCO and other authorities.

REFLECT: Where required by law, we will request your explicit consent and provide clear opt-in/opt-out mechanisms. If you decline to provide certain mandatory data, we may not be able to offer you some or all services.

Regional Compliance Note: Policy aligns with Canadian PIPEDA and Ontario's iGaming regulations.

Purpose of Processing

OBSERVE: pickering-ca.com processes your personal data for the following purposes:

  • Account Management: Creating, verifying, and maintaining user accounts; facilitating deposits, withdrawals, and game play.
  • Service Delivery: Operating gaming and betting services; providing customer support and resolving technical issues.
  • Legal & Regulatory Compliance: Fulfilling KYC/AML checks, monitoring for fraud, responding to government or regulatory inquiries.
  • Marketing and Communications: Sending promotional offers or updates (with user consent); managing subscription preferences.
  • Analytics & Service Improvement: Analyzing site usage and preferences to improve website functionality, user experience, and security.
  • Responsible Gambling: Enabling self-exclusion, deposit limits, and other player protection tools.

EXPAND: Data may also be processed for research, statistical purposes, and to enforce our terms and policies.

Disclosure & Sharing

OBSERVE: pickering-ca.com may share your personal data with third parties in specific circumstances, ensuring compliance with all regulatory and contractual obligations.

  • Payment Partners: For processing deposits, withdrawals, and payment verification, data is shared securely with licensed financial and payment institutions.
  • Service Providers: Technical, IT, marketing, analytics, and customer support vendors may process data strictly on our behalf and under confidentiality agreements.
  • Regulators and Legal Authorities: Information may be disclosed to the AGCO, law enforcement agencies, or other authorities as required to comply with legal obligations, investigations, or audits.
  • Affiliates and Parent Company: Data may be shared with Great Canadian Entertainment and its subsidiaries for internal business and compliance purposes, never for unauthorized marketing.
  • Advertising Networks: With your explicit consent, anonymized or pseudonymized data may be shared with advertising networks for marketing purposes.

EXPAND: All third parties are contractually bound to process your data in accordance with applicable privacy laws and solely for the purposes specified by pickering-ca.com.

REFLECT: We do not sell or rent your personal data to third parties for profit.

International Transfers

OBSERVE: Some of pickering-ca.com's service providers, servers, or partners may be located outside Canada, including in the United States or the European Union.

  • Transfer Regions: Canada (primary), United States, European Union, and other jurisdictions as required for technical or compliance reasons.
  • Protection Measures: All international transfers are subject to robust safeguards, including Standard Contractual Clauses (SCCs), data processing agreements, and compliance with PIPEDA requirements for cross-border data transfers.
  • Third-Party Providers: Only providers demonstrating adequate data protection standards and certifications (such as ISO or SOC 2) are engaged.

EXPAND: Users will be notified if data is transferred to any jurisdiction not recognized as providing adequate protection, and additional safeguards will be implemented as required.

REFLECT: You may contact our DPO for more details on cross-border transfer mechanisms specific to your data.

Data Retention

OBSERVE: pickering-ca.com retains your personal data only as long as necessary for the purposes outlined in this policy, and in accordance with legal and regulatory requirements.

  • Account Data: Retained for the life of your account and up to 5 years following account closure, as required by Ontario and AGCO regulations.
  • Payment and Transaction Data: Maintained for at least 5 years from the date of the transaction, in compliance with AML and financial reporting laws.
  • Technical and Log Data: Generally stored for up to 2 years for security and audit purposes.
  • Marketing and Consent Records: Retained until you withdraw consent or up to 2 years after last interaction.

EXPAND: Data will be deleted or anonymized once retention periods expire or upon valid user request, unless further retention is mandated by law, for dispute resolution, or the establishment of legal claims.

REFLECT: Criteria for deletion include account closure, withdrawal of consent, expiration of statutory periods, or fulfillment of processing purposes.

Your Rights

OBSERVE: Users of pickering-ca.com have robust rights under Canadian law (PIPEDA), Ontario regulations, and, where applicable, international standards (GDPR). While Mexican privacy law does not apply directly, our policy aligns with global best practices for user empowerment.

  1. Right of Access: You may request confirmation of whether your personal data is processed and obtain a copy of your data in a commonly used format.
  2. Right to Rectification: You can request correction or updating of incomplete or inaccurate data at any time by contacting support or through your account dashboard.
  3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where processing is no longer necessary, subject to legal and regulatory retention requirements.
  4. Right to Restrict Processing: You may request temporary suspension of data processing in certain circumstances (e.g., contesting data accuracy).
  5. Right to Object: You can object to data processing for direct marketing or profiling purposes at any time.
  6. Right to Data Portability: You may request transfer of your personal data to another service provider, where technically feasible.
  7. Right to Withdraw Consent: Where processing relies on your consent (e.g., marketing), you may withdraw consent at any time via account settings or by contacting the DPO.
  8. Procedure for Exercising Rights:
    • Submit requests via email ([email protected]), online form (contact page), or post to the address provided above.
    • We will acknowledge your request within 7 days and respond fully within 30 days of receipt, free of charge, unless requests are manifestly unfounded, excessive, or repetitive (in which case a reasonable fee may be charged).
    • For security, we may request identity verification before processing your request.

REFLECT: Our procedures are designed to be transparent, efficient, and user-centric. Where a right is limited by law (e.g., retention for legal obligations), we will clearly explain the reason for any refusal.

Regional Compliance Note: All rights are provided in accordance with PIPEDA and AGCO requirements. For users located in the EU, GDPR-aligned procedures apply.

Cookies & Tracking Technologies

OBSERVE: pickering-ca.com uses cookies and similar technologies to enhance user experience, ensure site security, and support analytics and marketing, in line with Canadian best practices.

  • Session Cookies: Temporary cookies that enable key site functions and expire when your session ends.
  • Persistent Cookies: Remain stored on your device to remember preferences and login details for future visits.
  • Third-Party Cookies: Used by analytics and advertising partners (e.g., Google Analytics) to collect aggregate data about site usage and deliver relevant ads, subject to your consent.

Cookie Management

  • Browser Settings: You may control or disable cookies via your browser's privacy settings. Note that disabling essential cookies may impact site functionality.
  • Internal Panel: Where available, use our cookie consent banner or account dashboard to manage cookie preferences.

EXPAND: Full details of cookie types and partners are available in our Cookie Notice on pickering-ca.com.

Data Security

OBSERVE: The security of your personal data is a top priority for pickering-ca.com. We implement robust organizational and technical measures to safeguard information against unauthorized access, loss, misuse, alteration, or destruction.

  • Encryption: All data in transit is protected using TLS 1.2+ protocols; sensitive data at rest is encrypted using industry-standard algorithms.
  • Multi-Factor Authentication (MFA): Access to internal systems and data is restricted by MFA and role-based controls.
  • Access Controls: Only authorized personnel with a legitimate business need may access personal data; all access is logged and monitored.
  • Security Audits: Regular internal and independent third-party audits are conducted to assess and improve security posture (aligned with ISO 27001 and SOC 2 where applicable).
  • Staff Training: Employees undergo mandatory data protection and cybersecurity training, including annual refreshers.
  • Incident Response: A documented incident response plan ensures rapid containment and notification in the event of a data breach, including notification to affected users and regulators as required by law.

EXPAND: While we strive to use commercially acceptable means to protect your data, no system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

Complaints & Contacts

OBSERVE: If you have questions, concerns, or complaints regarding your privacy or this policy, please contact our Data Protection Officer (DPO) or use the channels below:

Complaint Procedure

  1. Submit your complaint or inquiry using any of the above methods, providing as much detail as possible.
  2. We will acknowledge your complaint within 7 days and aim to resolve all issues within 30 days.
  3. If you are unsatisfied with our response, you may escalate the matter to the Office of the Privacy Commissioner of Canada (OPC):
  4. If you are an EU resident, you may contact your local supervisory authority in accordance with GDPR.

REFLECT: We are committed to resolving all privacy concerns in a fair, transparent, and timely manner.

Updates

OBSERVE: This Privacy Policy may be revised to reflect changes in our practices, legal requirements, or technology.

  • Notification Methods: Users will be notified of material changes via email (if registered), prominent website banners, and account dashboard alerts.
  • Version Control: The current version is effective as of November 6, 2025. A changelog of material updates will be made available at the bottom of this policy.
  • Advance Notice: For significant changes, we will provide at least 30 days' advance notice before the new policy takes effect.
  • User Options: Users who object to changes may close their accounts or contact our DPO to discuss concerns prior to new terms taking effect.

REFLECT: Continued use of pickering-ca.com after policy updates constitutes acceptance of the revised terms. We encourage users to review this policy periodically.

Last updated: November 6, 2025

Changelog: Material changes in data retention, user rights, and security processes added; CA regulatory references updated for 2025.